This page explains — in plain English — how gra stores your name, phone number, and payment details, why we need them, and the measures we take to keep them secure.
The 6 Data Protection Principles gra Follows to Keep Your Information Safe
Gra ("we", "the Platform") operates through https://gra.wine. This Privacy Policy ("Policy") explains how gra collects your personal information, why it is retained, and how it is kept secure.
By creating an account or using gra's services, you agree to this Privacy Policy. If you haven't read it yet, take a moment to do so now — you have every right to know how your information is being handled.
Gra collects your data solely to provide its services. It is never sold or misused. You remain in control of your own information.
Gra collects two types of data — information you provide directly, and information collected automatically while you use the platform.
| Data Type | What Information We Collect | Why It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | To complete KYC verification and confirm age eligibility |
| Contact Information | Mobile number, email address | Account Communication & Verification |
| Financial Information | Mobile banking number, transaction history | Payment Processing & Fraud Prevention |
| Device Information | IP address, browser type, operating system | Security & User Experience Improvement |
| Usage Data | Game history, betting patterns, session duration | Service Improvement & Responsible Gaming Monitoring |
Information you voluntarily provide — such as profile updates or support requests — is also stored.
Gra uses your information for the following purposes:
Important: Your information is never shared with third parties for marketing or advertising purposes.
Gra does not sell your data. However, it may be shared in limited circumstances in order to deliver our services:
Before sharing any data with a third party, gra ensures that the recipient meets equivalent data protection standards.
Gra's website uses cookies — small files saved to your browser. We use them to:
You can manage cookies through your browser settings. However, disabling cookies may limit certain features of the platform.
Gra does not retain your data longer than necessary. General guidelines:
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure (for legal compliance) |
| Transaction Records | Minimum 5 years (as required by financial regulations) |
| KYC Documents | 5 years after account closure |
| Cookies / Session Data | At end of session or after a maximum of 1 year |
| Support Conversations | 2 years after last contact |
Once the designated retention period expires, your data is securely deleted or anonymized in a way that makes it impossible to identify you.
You have the following rights over your personal data:
To exercise any of these rights, email us at support@gra.wine or In the Help Center Contact us via live chat. We typically respond within 30 days.
Gra's services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
If we discover that a minor has created an account, the account will be closed and all associated data permanently deleted. Where there is any suspicion, KYC documents may be requested immediately for age verification.
If you believe a minor in your household is using gra, please contact us immediately.
Gra protects your data through multiple layers of security:
That said, no security system can guarantee zero risk. That's why we encourage you to use a strong password and keep two-factor authentication enabled on your account.
Gra may update this policy at any time. You will be notified of significant changes via email or a platform notification.
The date of each version is noted at the top of the page. To request an archive of a previous version, email support@gra.wine.
For any questions, complaints, or requests regarding data protection:
Data protection requests are typically resolved within 7 business days.
When using any online service, the biggest question is: where does my data go? With gra, the answer is straightforward — your information is used solely to provide you with our services, and nothing else.
Tens of millions of people in Bangladesh rely on mobile banking. A bKash or Nagad number has become a core part of a person's financial identity. gra understands just how sensitive this information is — which is why deposit and withdrawal data is stored with the highest level of encryption and is never used for any purpose beyond payment processing.
Most gra users in Bangladesh access the platform via mobile browser. Session management is especially important on mobile, as many users share devices. gra includes an auto-logout feature — your session ends automatically after a period of inactivity. You'll also receive an alert if your account is logged in from multiple devices at the same time.
Sensitive documents such as national ID cards or passport images are stored on separate, highly secured servers. No department at gra outside the KYC team can access these documents. Once verification is complete, documents are moved to an encrypted archive, and access logs are maintained on a regular basis.
Gra's analytics team works with aggregated user statistics — such as what percentage of users play on mobile, or which games are most popular. This data contains no personally identifiable information; it's numbers only. This is how gra improves the platform while keeping your privacy fully intact.
A final word — privacy is a commitment, not just fine print. gra believes that if you're worried about your data, you can't truly enjoy your experience. That's why we strive to be transparent, and this policy is proof of that commitment.
Frequently Asked Questions About Privacy & Technology
Open an account in gra's secure environment. Your data is protected, payments are safe, and support is available in Bangla — all in one place.